Cloud and infrastructure

Ongoing support

A team that answers when something breaks and keeps your systems current: patches, improvements and month-to-month support. You end up with a living system, not just an invoice.

Let's talk More from this group

Sound familiar?

The vendor delivered the system, got paid and disappeared. Now every failure is a negotiation: nobody answers, nobody takes ownership, and security updates were long forgotten. The system works — until one day it doesn't, and you discover you're on your own.

When something breaks, you don't know who to call or when they'll answer
The system hasn't been patched in years and you'd rather not think about what that means
Every improvement request gets quoted as a brand-new project — expensive and slow
You learn about outages from your users, not before them

How we approach it

Support is not a ticket inbox: it's an ongoing operating relationship. We know your system, monitor it, keep it secure and evolve it based on real usage — with clear response commitments.

System adoption

We map how it's built and deployed, document what's missing and define service levels together. This also applies to systems we didn't build.

Monitoring and incident response

We actively watch the system and respond to failures with committed hours and response times. Often we fix things before anyone notices.

Preventive maintenance

Patches, security updates and periodic reviews — scheduled and communicated. No surprises, and without you having to ask.

Continuous improvement

Every month we dedicate hours to improvements prioritized with you: small changes that add up and keep the system current.

What we deliver

Incident response with service hours and response times committed in writing
Security patches and updates applied on a schedule
Continuous monitoring with alerts that reach us before they reach your users
A monthly bucket of hours for evolutionary improvements, prioritized with you
A monthly report of incidents, changes applied and overall system health
A familiar point of contact who understands your system and your operation

For your technical team

We operate with severity-based SLAs, traceable change management and proactive monitoring. No black boxes: every change is versioned, documented and reversible.

Severity-based SLAs with response and resolution times measured and reportedPatch and vulnerability management (CVEs) with agreed maintenance windowsProactive monitoring and alerting: availability, performance, certificates, backupsChange management with version control, staging environments and defined rollbackRunbooks and operational documentation kept up to date with every intervention

Technologies we use

Linux

Red Hat

Ubuntu

Docker

Grafana

AWS

Python

GitHub

Linux

Red Hat

Ubuntu

Docker

Grafana

AWS

Python

GitHub

Where we apply this service

Health

Systems for hospitals, ministries and healthcare networks: clinical records, epidemiological surveillance, program management, territorial KPIs.

Rights and vulnerable populations

Platforms supporting organizations that work with women, children, indigenous communities and populations at risk. Confidentiality, accessibility and traceability.

Knowledge management

Platforms that organize institutional memory, document repositories and specialized search — including AI assistants grounded in your own corpus.

Higher education

Academic systems, learning platforms at scale, and portals for universities. Not corporate training: academic institutions with thousands of students.

Private enterprise

For corporations and mid-market companies that need solid internal systems: automation, supplier integrations, executive dashboards, field apps.

Did your system end up orphaned?

Tell us what you have and who keeps it running today. We'll propose a support scheme sized to your operation — including systems we didn't build.

Let's talk